Here is a list of the most frequently asked questions.

  • The LASER printer asks you to replace the consumable even though you have just installed a new one. +
  • My Laser cartridge is empty, what should I do with it? +
  • The inkjet printer reports a detection problem when you have just installed a new cartridge. +
  • Your inkjet printing is not satisfactory (lines, marks, …) with your inkjet printer. What should I do? +
  • Your inkjet cartridge is losing ink. +
  • Will I damage my inkjet printer if I use a cartridge other than the manufacturer's? +
  • Will I damage my laser printer if I use a cartridge other than the manufacturer's? +
  • My cartridge gives error message ''42.xxx'', ''32.40x'', ''31.40x'' or ''88.xxx'' +
  • Ink does not appear or is missing on prints after cartridge replacement. +
  • Autonomy, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
  • The inkjet cartridge does not have the same shape as the original one. +
  • The inkjet compatible cartridge does not have the same shape as the original one. +
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