Here is a list of the most frequently asked questions.

  • I have a cartridge without ink level management. What does this mean? +
  • Your cartridge for franking Machine is losing ink. +
  • There is still some ink left in my cartridge even though it says "empty". +
  • My HP inkjet printer requires alignment when installing a new cartridge. Is this normal? +
  • My inkjet cartridge does not clip into my printer correctly and is not recognised by the printer. +
  • An "Ink System Error" or "Ox" message is displayed on the control panel. +
  • Your cartridge is losing ink. +
  • Ink does not appear or is missing on prints after cartridge replacement. +
  • Yield, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
  • The copier makes noise when a cartridge is installed. +
  • Autonomy, i.e. the number of pages printed, seems to be lower than announced. How can this be checked? +
  • The inkjet cartridge does not have the same shape as the original one. +
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